Contact
Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
Delivery charges depend on product size, weight, and destination within Jordan. Contact us with your order details for an exact quote before checkout.
Which payment methods are accepted in the Online Shop?
We accept common card payments and other methods enabled on the store (including cash on delivery where available). Our team can confirm options for large industrial orders.
How long will delivery take?
Stock accessories often ship quickly within Amman. Custom doors, motors, and fabricated steel work are scheduled after confirmation of measurements and production lead time.
How secure is shopping in the Online Shop? Is my data protected?
Checkout runs over HTTPS. Payment details are processed by the payment provider; we use order information only to fulfil and support your purchase.
What exactly happens after ordering?
You receive an order confirmation, our team verifies stock or fabrication requirements, then we arrange delivery or installation scheduling with you.
Do I receive an invoice for my order?
Yes. An invoice is issued for Online Shop and project orders. Ask accounts if you need a company-named tax invoice.